Formal versus informal

What's 'Geachte heer/mevrouw' in English?

• Dear Sir.Madam,

• Dear Sir/Madam,

• Dear sir/madam,

• Dear mr/mrs,

What's the easiest way to finish a formal letter?

• Regards,

• Greetings,

• Bye,

• With friendly greets,

Which is allowed to finish a formal letter with?

• Kind Regards,

• Regards,

• Sincerely,

• Yours Sincerely,

What's the correct order of a formal letter?

• Greeting

• Body of the text

• Conclusion

• Introduction

• Goodbye

You should not abbreviate (for example "I'm") in a formal letter.

• That is correct.

• That's nonsense.

Organize these options into the right categories

Groups:

(a) Formal

,

(b) Informal

• "How are you doing?"

• "Dear Sir/Madam,"

• "Hey cuties!"

• "You can contact me through the following:"

• "I hope to receive your reply soon."

• "What's up?"

• "I am writing you to share a complaint."

• "Kisses!"

• "Let me know if you're coming!"

• "Kind Regards,"

• "RSVP, please!"

You're writing a letter of complaint: you want your money back on a pair of ugly shoes. Which words would you use?

• complaint, money back, reply

• hate, how dare you

• terrible, pay me

Are spaces ("witregels") a good idea in a formal letter?

• Yes! The more the merrier!

• Just try to use at least three.

• Only between every paragraph.

• No, don't use any.