Service après-vente
Authored by Manon undefined
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2nd Grade
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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le service après-vente est responsable de la satisfaction des clients. Vrai ou faux?
Vrai
Faux
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le service après-vente ne s'occupe pas des réclamations des clients. Vrai ou faux?
Vrai
Faux
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le SAV est uniquement destiné aux produits défectueux. Vrai ou Faux?
Vrai
Faux
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Si un produit est en promotion, il n’est pas couvert par le SAV. Vrai ou Faux?
Vrai
Faux
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Si un client est mécontent d’un produit, le conseiller aux ventes doit lui proposer un remboursement immédiat sans avoir vérifié le produit. Vrai ou Faux?
Vrai
Faux
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La confiance des consommateurs est très facile à conserver.
Vrai
Faux
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le service après-vente dans une entreprise est moins important que le service à la clientèle avant et pendant la vente.
Vrai
Faux
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