Review 2

How long does a WF normally takes to be completed?

• One month.

• 3 to days.

• 7 to 10 days.

• Depending on the type Of WF we created.

If a Bk is a 7N cruise and 40 days before sailing, what the penalty be?

• No penalty at all

• The penalty will be the deposit only.

• The penalty will be 75%.

• The penalty will be 100% since the BK is 30 days before sailing.

Is there a penalty when we cancel a single guest outside the 100% of the penalty amount?

• Yes, we penalize depending how many days away before the sailing we are.

• It depends if the guest is in a hurry.

• No, there is no penalty, only if we are inside of 100% of the cancellation penalty

• Non of the above.

What is the max percentage of any penalty amount that RSS agents are able to offer without LS approval?

What is the WF that we use to hold money as penalty?

• Penalty refund WF.

• Miscellaneous refund WF.

• Penalty Withhold WF.

• None of the above.

Which email address should the guest send the Medical docs to?

• [e-mail]

• [e-mail]

• My supervisors email

• My RCCL email

What is the name of the big tab in siebel?

• Kid tab

• Child Tab

• Parent Tabs

• Mother tabs

What is the name of the type of SR that we create when we do not have a booking?

• Service Request

• Remarks

• Inquiry

• Adverse

True or False: A refund takes 7-14 business days to complete?

• True

• False

Email address we use to expedite WFs?