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Professional Development

10 Qs

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Assessment

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Professional Development

Practice Problem

Medium

Created by

Shirlyn Hing

Used 1+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a user selects "Gambling winnings", and selects "Yes" when asked "Do you operate or manage any gambling businesses?", what should agent do?

Offboard directly and escalate to MLRO

Make sure documents are valid and escalate to MLRO

Ask user is it true?

Escalate to Sanction Advisory and tag Sanction team

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which entity user is allowed to change their legal name via verification centre?

AU

AU & EEA

ROW

ROW & AU & EEA

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What to do when we (except UAE agents) receive UAE tickets?

Review as normal

On-hold and escalate to UAE MLRO

Ask UAE agents how to proceed

Transfer ticket to on-duty UAE agent's pool

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Is Account Confirmations Letter accepted?

YES

NO

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When can we review POI as POA for EEA entity?

Review only when POA is invalid

Review both POI as POA and POA, either one invalid --> reject

Review POI as POA first, if valid, no need to review POA further

This is the first time I heard POI as POA...

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What to do when I see SOW answer showing "others"?

Escalate to KYC Production Support

This is normal for EEA entity

It means user input free text

This is normal for AU entity

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which information can help me exclude potential hits?

Previous RFI sent by Sanction team

Native character name

Worldcheck source article

All of the above

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