Reverse Logistics Quiz

What does reverse logistics primarily involve?

• Storing products in warehouses

• Manufacturing new products from raw materials

• Returning products from end users back through the supply chain

• Shipping products directly to customers

Which of the following is NOT a type of return in reverse logistics?

• Returns management

• Remanufacturing

• Packaging management

• Product development

What is the main goal of returns management?

• To boost customer loyalty and brand image

• To increase product prices

• To eliminate customer service

• To reduce the number of products sold

What is the purpose of remanufacturing or refurbishment?

• To prevent loss on defective products

• To increase shipping costs

• To dispose of products immediately

• To create new products from scratch

What should a return policy be?

• Inconsistent and hard to find

• Visible and easily accessible

• Strictly enforced with no exceptions

• Only applicable to certain products

What is the first stage of reverse logistics?

• Determine the return category

• Process the return

• Execute the repair process

• Recycle items

What happens during the 'determine the return category' stage?

• Products are packaged for resale

• Products are shipped to customers

• Products are inspected to decide next steps

• Products are immediately disposed of

What is the goal of moving products to reduce waste?

• To increase transportation costs

• To delay repairs

• To keep products in storage longer

• To ensure products are processed quickly

What should be done with items that cannot be repaired or resold?

• They should be recycled or disposed of properly

• They should be stored indefinitely

• They should be given away for free

• They should be sold at a discount

Which of the following is an example of a recall?

• A car manufacturer recalls vehicles due to faulty airbags

• A customer returns a product because it is defective

• A company changes its return policy

• A store offers discounts on unsold products