L&S for Business 1

Your colleague says, "I'm really stressed about this deadline." What’s the best response to show empathy?

• That sounds tough. I totally get it.

• You should just relax and not worry.

• Deadlines are normal. Everyone has them.

A coworker shares exciting news: "I just got promoted!" How can you show interest?

• Oh, cool.

• Wow, that’s amazing! Congratulations!

• Okay, nice.

team member says, "I’m feeling overwhelmed with all these tasks." How can you echo what they say?

• So, you're feeling overwhelmed with all the work?

• Just do one thing at a time.

• I don’t think it’s that much work.

Your manager tells you, "This project needs to be finished by Friday." How can you paraphrase this?

• So, we have to complete the project before the weekend?

• Okay, I’ll think about it.

• Friday is just a suggestion, right?

A colleague says, "I’m really excited about this new project!" What’s the best way to match their mood?

• Oh, nice.

• That’s great! It sounds exciting!

• Let’s see how it goes.

A coworker says, "I’m worried about the presentation tomorrow." How do you show empathy?

• I understand, presenting can be stressful

• You should stop overthinking it.

• Just memorize your script.

Your boss tells you, "We need to improve customer service." How can you echo this?

• So, we should work on making customer service better?

• That’s not really a priority now.

• Customers always complain anyway.

A teammate says, "I’ve been working late every night this week." How do you show you’re listening?

• Okay.

• Wow, you’ve been working late all week?

• That’s your choice.

Your colleague says, "I don’t think we have enough time to finish this." How can you paraphrase this?

• So, you’re saying the deadline is too tight?

• We’ll figure it out somehow.

• That’s just an excuse.

A coworker shares bad news: "Our client rejected the proposal." How do you match their mood?

• Clients reject proposals all the time.

• That’s fine, we can just do another one.

• Oh no, that must be disappointing.