M9 Incidents Attributable to Human Factors and Human Error

British Airways Flight 5390 (G-BJRT): What manual did the Shift Maintenance Manager consult before replacing the windscreen?

• Flight Operations Manual

• Aircraft Maintenance Manual

• Safety Procedures Manual

• Emergency Response Manual

British Airways Flight 5390 (G-BJRT): What did the Shift Maintenance Manager fail to wear during the windscreen replacement?

• Safety gloves.

• Corrective lenses.

• Overalls

• Hard hat

Aloha Airlines Flight 243 (N73711): How many flight cycles had the aircraft completed at the time of the accident?

• 500

• 89,680

• 1000

• 35

Aloha Airlines Flight 243 (N73711): What maintenance check interval did Aloha Airlines use?

• 1000 flight hours

• 15,000 flight hours

• 200 flight hours

• 5000 flight hours

Air Transat A330-243 (C-GITS): What was the main issue that led to the Air Transat Flight TS236 incident?

• Engine failure

• Fuel imbalance between the left and right wing main tanks

• Navigation error

• Pilot error

Air Transat A330-243 (C-GITS): What was relied upon by the lead technician during the engine change procedure?

• Written instructions

• Verbal advice

• Video tutorial

• Online manual

Air Transat A330-243 (C-GITS): What resulted from the installation of the post-mod hydraulic pump and fuel tube with the pre-mod hydraulic tube assembly?

• Perfect alignment

• Mismatch between fuel and hydraulic tubes

• Increased efficiency

• Reduced fuel consumption