00107 Communication skills

What is an effective method of communicating on the job?

• Finish quickly to avoid lost time on the project

• Assume that everyone is familiar with industry jargon

• Maintain eye contact and encourage listeners to take notes

• Interrupt one's coworkers, if necessary

What is talking or texting in front of coworkers, supervisors, and customers considered?

• Effective communication

• Rude and unprofessional

• Necessary when ordering materials

• Acceptable if the speaker keeps their voice low

How should the body language of a person who has their arms folded be interpreted?

• Warm and friendly

• Distracted

• Distant and unwilling to talk

• Talkative

How should a listener practice active listening skills after receiving instructions?

• Tell all coworkers what speaker said

• Ask for instructions to be repeated several times

• Paraphrase back to the speaker what they said using your own words

• Start following instructions and later check to see if they are doing it correctly

in the study of communication, how is noise best defined?

• Discussing things that are off the main topic

• Thoughts that distract the listener

• Anything that interferes with the message being heard or understood

• People interrupting someone who is thinking

What is best to do if a person does not understand what a speaker is saying?

• Ignore that part of the conversation

• Try to figure it out on their own

• Ask the speaker questions for clarification

• Ask other people what they think the speaker means

What should a person do when reading instructions or a series of steps?

• Read only the steps that are not known

• Perform the steps even if not understood

• Read the directions completely

• Skim the directions quickly

What is the best way to make sure points are understood in an email?

• Send all emails early in the work day

• Use all capital letters to emphasize important items

• Copy other recipients so that they can explain any unclear items

• Write in a concise format using bulleted or numbered items

What are special features in books that help readers locate information?

• Safety-related cautions and warnings.

• Dictionaries and encyclopedias

• Tables of content, indexes, and glossaries

• Drawings and photographs

What is an important practice in writing to avoid errors that can cost time and money?

• Always write in the first person

• Handwrite any document before using a computer

• Write at a high reading grade level

• Ask a coworker to proofread the work for accuracy