Procedure Text

What is the first step in greeting a customer at a travel agency?

• Ask for their travel details

• Smile and greet politely

• Provide flight options

• Confirm the customer's choice

Why is a friendly and professional attitude important when greeting a customer?

• It makes the booking process slower.

• It allows the agent to charge higher prices.

• It is not necessary in a travel agency.

• It helps build trust and comfort for the customer.

What should you ask after greeting the customer?

• Their full name and contact details

• Their destination and travel date

• Their payment method

• Their baggage weight

What question should the travel agent ask to know the number of passengers?

• "How many bags will you bring?"

• "For how many people is this booking?"

• "Do you need a travel insurance package?"

• "Would you like to book a window seat?"

Why is it important to ask about the number of passengers?

• To check if they need extra baggage

• To prepare a meal on the flight

• To ensure enough tickets are available

• To confirm their hotel booking

How do you introduce available flight options to a customer?

• "Which option would you like to book?"

• "Here is your ticket and booking confirmation."

• "Would you like any additional assistance?"

• "We have several options for you. Here are the available flights..."

What should be confirmed before booking the ticket?

• The customer's choice of flight option

• The customer's hotel reservation

• The customer's travel insurance

How should the travel agent confirm the customer’s details before booking?

• Ask the airline to verify the customer’s details.

• Immediately finalize the booking without asking for confirmation.

• Ask, “Are these details correct before proceeding with payment?”

• Assume the details are correct based on the first response.

Why do travel agents need the customer's full name?

• To add them to the agency's VIP list

• To send promotional emails

• To match the ticket with their ID or passport

• To inform the airline about their meal preference

Which of the following is NOT a payment method mentioned in the procedure?

• Cash

• Credit Card

• Bank Transfer

• Cryptocurrency