Do you know how to Shim?

True or False: Lenovo support website is the only place you can find our current SHIM files.

• True

• False

• Sharepoint

If you’re having issues getting the device in developer mode what two things should you try?

• Tap Esc+Refresh and power button, leave battery plugged in until you’re ready to insert the USB.

• Tap Esc+Refresh and power and power button, make sure the battery is unplugged.

• Hold Esc+Refresh and tap power button, leave battery plugged in until you’re ready to insert the USB.

• Hold Esc+Refresh and tap power button, make sure the battery is unplugged.

When should you ask CSS for assistance with doing a shim?

• Anytime you encounter an issue with shimming.

• When you have a device that is incapable of entering developer mode due to device policy.

• When you have a device that you can’t get into developer mode.

• When you encounter issues with the tests failing.

What is the most common cause of beep codes or status light indicators?

• CPU failure

• RAM issues

• Motherboard issues

• Hard drive issues

What is the minimum configuration on Windows computers to successfully boot?

• Processor, one stick of RAM and sometimes a keyboard

• Just the processor

• Processor, one stick of RAM and hard drive

• Just the motherboard

When can you unplug the SHIM USB?

• Leave it all the way through until all SHIM tests are complete

• After it writes the device data to VPD

• Remove it after you hit install

• Remove it when it starts factory tests

Which is not one of the most common reasons for Write HWID failing?

• Battery is unplugged

• Touchpad is not OEM

• Screen is not OEM

• Charger voltage is too low

True or False: You cannot leave the Chromebook unattended while it’s running the factory tests.

• True

• False

When can you skip to the Google required tests for the 100E gen 3 Chromebooks?

• You can’t skip any of the tests

• After the second barrier

• After the first barrier

• After the checkpoint

The image below is the screen where you’re supposed to plug in your USB?

• True

• False