Unit 3.2 Test

What is a common cause of conflict?

• Misunderstandings

• Similar goals

• Identical values

• Shared priorities.

Conflict is a normal part of everyday life, even in ______ relationships.

• Unhealthy

• Healthy

• Distant

• Professional

Which of the following is a cause of conflict?

• A) Similar goals

• B) Different priorities

• C) Shared values

• D) Common needs

Fill in the blank: One of the causes of conflict is ________ in communication.

• clarity

• misunderstandings

• agreement

• harmony

What are conflict-resolution skills primarily used for?

• To create conflicts

• To work through disagreements in positive ways

• To avoid communication

• To ignore problems.

Conflict-resolution requires ________, a process in which people work together to think and talk through a solution to a conflict.

• isolation

• negotiation

• avoidance

• silence

Which of the following is the first step in the negotiation process?

• Carry out the solution.

• Identify the cause of the conflict.

• Agree on a solution.

• Evaluate the solution and renegotiate, if necessary.

In the negotiation process, after identifying the cause of the conflict, the next step is to ask for solutions from both parties. True or False?

• A) True

• B) False

What is a compromise?

• A solution where one side wins completely

• A solution where both sides give a little

• A solution where no one is happy

• A solution that ignores both sides.

Fill in the blank: Compromise is often described as 'Give + Take = ______'.

• A) Agreement

• B) Compromise

• C) Conflict

• D) Solution