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Understanding BPO Industry

Authored by Nancy Santos

Information Technology (IT)

10th Grade

Used 2+ times

Understanding BPO Industry
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the two main categories of the BPO industries?

Back Office Outsourcing

Front Office Outsourcing

Both A and B

None of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is offshore outsourcing?

Outsourcing contracted within the same country

Outsourcing contracted outside a company's home country

Outsourcing contracted to a neighboring country

None of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the practice of obtaining business-critical, high-level services from someone not employed by the company, but within the same country?

Offshore Outsourcing

Nearshore Outsourcing

Onshore

None of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the basic services within the BPO industry?

Finance and Accounting

Document Management

Procurement

All of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of a call center?

Facilitating large amounts of inbound and outbound telephone calls

Providing technical support

Handling customer complaints

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is data cleansing?

A system of phoning contacts to ensure details are correct

A method of cleaning data in databases

A process of removing unnecessary data

None of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some fields where one could work under the BPO industry?

Customer Service

Technical Support

Accounting

All of the above

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