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L & S Reporters Set 1

Authored by Kathylene Remegio

English

University

Used 1+ times

L & S Reporters Set 1
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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What will happen if conflict in the workplace is not resolved? There will be ___________.

tension

negotiation

productivity

resolution

2.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What is the best resolution to a workplace conflict? (click all the correct answer)

Open dialogue

Give appreciation

Blame difficult people

Involve people in the decision making

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How to handle customer's complaints effectively? (check all the correct answer)

blame the costumer

apologize

try to explain that it's not your fault

give refund or a free service instead

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Why emotional intelligence is important in resolving conflicts? (check all the correct answer)

to escalate tense emotions

to find a win win solution

to find resolution

to feel what the other feel (empathy)

5.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What are the best practices to settle disputes in the workplace? (check all the correct answers)

focus on one's position

negotiate

compromise

know one's interest

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What do to with difficult customers & maintain professionalism? (check all the correct answers)

don't be aggressive and offer options

listen to your thoughts

stay calm but show that you are upset

apologize more and be more accepting

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Type the answer: Staying calm, respected and competent in difficult situations or with difficult customers.

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