Custom Email Domain - Comprehensive Mock Test

What are the three ways to customize the sender email address in Qualtrics?

• Customize one of the Qualtrics “From” addresses

• Configure a custom “From” domain via DKIM signature

• Set up an SMTP relay

• Use a VPN to mask the Qualtrics sender domain

Why should a customer configure a custom email domain instead of using [e-mail]?

• To improve email deliverability and response rates

• To ensure emails match the customer's branding

• Because Qualtrics requires all customers to use a custom domain

• To reduce spam filtering by email providers

What is the primary purpose of configuring a DKIM signature?

• To authorize Qualtrics to send emails using the customer’s domain

• To encrypt email messages for security

• To improve deliverability by preventing spoofing concerns

• To allow Qualtrics to access the customer’s email inbox

What is a best practice when setting up a custom “From” domain using DKIM?

• Use the main domain of the company (e.g., mycompany.com)

• Use a subdomain (e.g., surveys.mycompany.com)

• Set up multiple DKIM records for different email domains

• Avoid involving the IT team to speed up implementation

What is a key requirement for the customer’s IT team when setting up a custom domain via DKIM?

• Updating DNS records with the DKIM key generated by Qualtrics

• Purchasing a new domain exclusively for Qualtrics emails

• Providing Qualtrics with administrative access to their email server

• Disabling all existing email security protocols

How long does it typically take for a new DKIM setup to propagate in the DNS?

• A few minutes

• Up to 24 hours

• 1-2 weeks

• It is instant with no propagation time

Which of the following are advantages of using DKIM for email delivery?

• Qualtrics can track email open and response rates

• The customer does not need to manage email servers

• Email deliverability is improved by reducing spam filtering

• The customer has full control over email logs

What is a primary benefit of using an SMTP relay instead of DKIM?

• The customer gains full control over email logs and blacklist monitoring

• Qualtrics tracks all email responses and delivery statuses

• SMTP relay improves email open rates automatically

• It eliminates the need to configure DNS records for email authentication

What is a downside of using an SMTP relay for email distribution?

• Qualtrics cannot track email open and response rates

• Emails sent through SMTP take longer to be delivered

• The customer must troubleshoot email delivery issues independently

• Qualtrics support must approve every email before sending

What information does a customer need to provide to Qualtrics Support when setting up an SMTP relay?

• IP address or domain

• Server port

• Username and password (if required by their server)

• A list of all recipients they plan to email