XM Directory Settings - Comprehensive Mock Test

What is the main advantage of using XM Directory over basic Contacts?

• It allows different teams to manage their own contact lists without sharing data.

• It prevents duplicate contacts and provides organization-wide contact management.

• It does not require user permissions for managing contact lists.

• It removes the need for embedded data fields in surveys.

Which of the following features are available in XM Directory?

• Contact Consolidation

• Automatic List Enrollment

• AI-Based Response Predictions

• Distribution Automation

What is a "Segment" in XM Directory?

• A way to divide contacts into different groups based on defined criteria.

• A list of all contacts imported into XM Directory.

• A filter applied to a survey response dashboard.

• A permission setting for XM Directory users.

What happens if multiple consolidation criteria (e.g., email and external data reference) are selected?

• The system consolidates contacts when ANY one criterion matches.

• The system consolidates contacts ONLY when ALL selected fields match.

• The system ignores the criteria and adds all contacts separately.

• Consolidation is applied randomly based on system logic.

Who has access to manage the XM Directory by default?

• All Qualtrics users in an organization.

• Only the brand administrator.

• Any user with survey distribution permissions.

• External users with API access.

Before configuring XM Directory, what should be done?

• Identify users responsible for managing XM Directory.

• Define embedded data fields for surveys and dashboards.

• Set up survey distributions before configuring directory settings.

• Migrate historical contacts into XM Directory.

Which fields are recommended for automatic contact consolidation?

• Email

• First & Last Name

• External Data Reference

• Response ID

When should the automatic consolidation setting be enabled?

• After importing all contacts into XM Directory.

• Before importing contacts to prevent duplicates.

• Only when multiple teams are managing contacts.

• During survey distribution setup.

A company wants to segment customers into groups based on membership type. What should they use?

• Contact Consolidation

• Contact Import Automation

• Segments

• Custom Email Domains

What is the main purpose of Contact Frequency settings?

• To prevent contacts from receiving too many surveys in a specific period.

• To ensure all contacts receive survey invitations at the same time.

• To allow multiple survey distributions in a day.

• To manage embedded data fields across different contact lists.