STMC 2nd Session

What should you do if the medication was not ordered or verified by the pharmacist, or if there is a delay in syncing?

• Ignore the issue and proceed with the order.

• Proceed without verifying the prescription or syncing the patient profile.

• Confirm that the order was prescribed by the physician, ensure the machine is synced, and contact the pharmacy if unresolved.

• Immediately contact the physician for a new prescription without verifying with the pharmacist..

What should you do if the medication is not available in Omnicell, was incorrectly removed, misplaced by another user, or not restocked?

• • Ignore the issue and proceed without the medication.

• • Restock the medication yourself without notifying the pharmacy.

• • Notify the pharmacy for restocking.

• • Contact the physician for an alternative medication immediately.

What should you do if the user account is not activated (for a new user) or has expired in the system?

• • Inform the pharmacy to create a new user account and grant access, ensure you're using the correct credentials or badge, and contact the pharmacy to reactivate or reset.

• • Proceed without contacting the pharmacy.

• • Ignore the issue and continue without accessing the system.

• • Attempt to fix the issue independently without verifying the account details.

What should you do if there is a mechanical issue with the drawer or medications are improperly placed or stuck in the bin?

• • Ignore the issue and continue working without
    addressing it.

• • Force the drawer open to retrieve the medications.

• • Attempt to fix the issue yourself without contacting support.

• • Contact technical support (Biomed) for assistance and handle Omnicell drawers and doors gently to avoid jamming.

What should you do if there are network or power issues, routine maintenance or unexpected downtime?

• • Try to restart the system yourself without contacting support.

• • Call Biomedical for technical support and avoid manipulating the screen during midnight cleanup.

• • Continue using the system and ignore the downtime.

• • Proceed with manual operations and disregard technical issues.

What should you do if medications requiring overrides are not configured properly, verbal orders have not been prescribed in the system yet, or there is a delay in verification?

• • Ensure proper training on emergency override protocols and contact the pharmacy or system admin for real-time support.

• • Proceed with the medication without waiting for verification.

• • Attempt to fix the issue yourself without contacting support.

• Ignore the issue and continue without making any changes.

What should you do if the medication is still not within the administration time window (+1 / -1 hour)?

• Administer the medication regardless of the time window.

• Stick to the system administration time in MAR.

• Adjust the time window and administer the medication whenever it's convenient.

• Wait until the time window has passed before administering the medication.

What should you do if there is an incorrect entry when removing or returning controlled substances, missing documentation for narcotic administration?

• Ignore the issue and proceed with the transaction without documenting it.

• Manually adjust the medication stock without verifying the discrepancy with the pharmacy.

• Wait until the next shift to address the missing the discrepancy with the pharmacy.

  documentation or incorrect entry.

• Double-check and document all narcotic transactions immediately, minimize unnecessary use of stocked medications without an active order, and conduct a recount if necessary. If discrepancies persist, contact pharmacy.

I can view multiple reports from which menu on Omnicell System.

• Patient Care

• Reports Menus

• Inventory Menus

• Admin Menus

Are you enjoying the workshop so far?

• Yes :D

• No :(