TMTQ - Chapter 9

How can technology impact a business's competitive advantage?

• It has no impact on competitive advantage.

• It can create a competitive advantage by enabling innovation, efficiency, and differentiation.

• It always eliminates competitive advantage as everyone has access to the same technology.

• It only provides a temporary competitive advantage.

Technological advancements can affect which of the following business functions?

• Only marketing and sales

• Only production and operations

• Only human resources

• All business functions, including marketing, sales, production, operations, human resources, and finance.

Which of the following is NOT a typical way technology affects business operations?

• Increased automation

• Improved communication and collaboration

• Reduced need for skilled labor

• Decreased data availability

How can technology impact a business's relationship with its customers?

• It makes customer interactions less personalized.

• It can improve customer service, provide personalized experiences, and enable targeted marketing.

• It has little to no impact on customer relationships.

• It only benefits large businesses with big marketing budgets.

How has technology affected the demand for certain job skills?

• It has decreased the demand for all job skills.

• It has increased the demand for technical skills and digital literacy while decreasing the demand for some traditional skills.

• It has had no impact on the demand for job skills.

• It has only increased the demand for management skills.

Which of the following is an example of how technology has changed job roles?

• The increasing use of data analytics tools has created new roles like data scientists.

• Technology has eliminated the need for managers.

• All jobs have become completely automated.

• Job roles have remained largely unchanged despite technological advancements.

How has technology impacted workplace communication?

• It has made communication less frequent.

• It has made communication faster, more accessible, and enabled remote collaboration.

• It has made communication more complicated and less efficient.

• It has eliminated the need for face-to-face communication.

Which of the following is NOT a way technology has changed how employees work?

• Increased flexibility in work location and hours

• Greater reliance on email and instant messaging

• Reduced need for training and skill development

• Increased use of project management software

How has technology affected the need for continuous learning and professional development?

• It has made continuous learning unnecessary.

• It has increased the need for continuous learning and professional development to keep up with evolving technologies and job requirements.

• It has made professional development less accessible.

• It has only impacted the need for technical skills training.

Which of the following BEST explains why doing business on the internet has become a major factor in many industries?

• It's a fad that will eventually disappear.

• It offers businesses access to a vastly larger market and numerous other advantages.

• It's only beneficial for tech companies.

• It primarily benefits consumers, not businesses.