FLM / Customer Care

What are the responsibilities of a Floor Manager ?

A. Valet Operations

B. Handling Front Desk

C. Allocation of Walk In Enquiries

D. Handling of car Registration

• A, B,C & D

• A,B & C

• A & D

• B,C & D

Who is handling the front desk and capturing customer details ?

• Sourcing Manager

• Floor Manager

• EDP Executive

• Finance Executive

______ should use the FLM App in the Ipad to capture customer details ?

• Relationship Manager

• Quality Manager

• Service Advisor

• Floor Manager

What should the FLM do before clicking "Inform Team" to notify RM & SRM about the customers visit ?

• Assign RM

• Confirm Visit

• Select Beverage

• Send SMS

When a customer has a previous grievance, floor manager should take the initiative to inform _____ the about the issue ?

• Admin Manager

• Showroom Manager

• Quality Manager

• Finance Manager

When is the Pre Delivery Inspection of a vehicle done ?

• After the customer leaves

• At the end of the day

• During the customer's visit

• Before the customer arrives

What does the acronym CMS stands for ?

• Content Management System

• Customer Management Software

• Central Management System

• Computer Management Service

How many times does the MSIL voice bot attempt to contact the customer to take a PSF / NPS Rating ?

• 1 Time

• 2 Times

• 3 Times

• 4 Times

• 5 Times

Full Form of VOC ?

• Vehicle of customer

• Voice of customer

• Voice of complaint

• None of the above

The Nexa Delivery ceremony includes the following elements ?

• Gift Hamper

• Key Cut Out

• Thank You Card

• All of the Above