kelompok concierge

WHICH OF THE FOLLOWING TASKS IS TYPICALLY PERFORMED BY A CONCIERGE ?

• PREPARING FOOD FOR GUEST

• REPAIRING HOTEL FACILITIES

• BOOKING RESTAURANT RESERVATIONS FOR GUESTS

• MANAGING HOTEL STAFF SCHEDULES

A CONCIERGE SHOULD HAVE KNOWLEDGE ABOUT

• LOCAL ATTRACTIONS AND EVENTS

• ONLY THE HOTEL'S SERVICES

• ONLY THE HOTEL'S KITCHEN MENU

• THE FINANCIAL STATEMENTS OF THE HOTEL

WHY IS DISCRETION IMPORTANT FOR A CONCIERGE

• TO AVOID GIVING WRONG INFORMATION

• TO ENSURE GUEST PRIVACY AND CONFIDENTIALITY

• TO IMPROVE CLEANING SERVICE

• TO ASSIST WITH FOOD PREPARATION

WHAT IS A CONCIERGE PRIMARY GOAL

• ENSURING GUESTS HAVE AN ENJOYABLE AND STRESS - FREE STAY

• MANAGING HOTEL STAFF AND OPERATIONS

• CLEANING ROOMS AND HALLWAYS

• PREPARING FINANCIAL REPORTS

WHY IS IT IMPORTANT FOR A CONCIERGE TO HAVE STRONG LOCAL KNOWLEDGE

• TO CLEAN GUEST ROOMS EFFICIENTLY

• TO PROVIDE ACCURATE RECOMMENDATIONS AND DIRECTIONS FOR GUESTS

• TO PROCESS GUEST CHECK OUTS FASTER

• TO ASSIST WITH LUGGAGE HANDLING

WHAT SHOULD A CONCIERGE DO IF THEY DO NOT KNOW THE ANSWER TO A GUEST QUESTIONS

• GUESS AND PROVIDE AN ANSWER

• POLITELY TEELL THE GUEST THEY DO NOT KNOW

• RESEARCH THE INFORMATION OR ASK A COLLEAGUE

• IGNORE THE QUESTIONS

HOW DOES A CONCIERGE WORK WITH THE FRONT DESK

• BY ASSISTING WITH CHECK-IN AND CHECK-OUT

• BY COORDINATING GUEST SERVICES AND SPECIAL REQUESTS

• BY MANAGING HOUSEKEEPING SCHEDULES

• BY HANDLING FOOD ORDERS

A HIGH- PROFILE GUEST DEMANDS IMMEDIATE CHECK-IN , BUT NO ROOMS ARE READY YET. HOW SHOULD THE CONCIERGE HANDLE THIS SITUATION

• OFFER AN ALTERNATIVE ROOM AT A PARTNER HOTEL

• ASK THE GUEST TO WAIT IN THE LOBBY WITHOUT EXPLANATION

• APOLOGIZE AND TELL THEM THEY MUST FOLLOW STANDARD CHECK-IN TIME

• GIVE THEM A ROOM THAT HAS NOT BEEN CLEANED YET

A HIGH- PROFILE GUEST DEMANDS IMMEDIATE CHECK-IN , BUT NO ROOMS ARE READY YET. HOW SHOULD THE CONCIERGE HANDLE THIS SITUATION

• OFFER AN ALTERNATIVE ROOM AT A PARTNER HOTEL

• ASK THE GUEST TO WAIT IN THE LOBBY WITHOUT EXPLANATION

• APOLOGIZE AND TELL THEM THEY MUST FOLLOW STANDARD CHECK-IN TIME

• GIVE THEM A ROOM THAT HAS NOT BEEN CLEANED YET

A CONCIERGE OFTEN WORKS IN

• A HOSPITAL

• A RETAIL

• A HOTEL OR RESORT

• A FACTORY