BONUS
Que pasa cuando pones una CEREZA frente a un espejo?
2nd QA Challenge
Quiz
•
Other
•
Professional Development
•
Hard
Carlos Velez
Used 4+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
BONUS
Que pasa cuando pones una CEREZA frente a un espejo?
2.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What is the correct outcome for this IDV case at FWS and SF, based on the information on the attached image?
A) FRAUD:
Decision: Approved, Reason: IDV Accepting Appeal
B) SALESFORCE:
Customer: Dasher
Issue: IDV
Resolution Category: MQ ID Verification - DX
Resolution: DX Quality - Onboarding Approved Inquiry
C) FRAUD:
Decision: Approved, Reason: Persona (Incorrect / Expired)
D) SALESFORCE:
Customer: Dasher
Issue: IDV
Resolution Category: MQ ID Verification - DX
Resolution: DX Quality - Onboarding Approved Inquiry
E) FRAUD:
Decision: Declined, Reason: Failure to Confirm Identity - Facial ID / Scan
F) SALESFORCE:
Customer: Dasher
Issue: IDV
Resolution Category: MQ ID Verification - DX
Resolution: DX Quality - Onboarding Declined Inquiry
G) FRAUD:
Decision: Invalid, Reason: Unable to Locate FWD Account
H) SALESFORCE:
Customer: Dasher
Issue: IDV
Resolution Category: MQ ID Verification - DX
Resolution: DX Quality - Invalid Case
3.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
You receive a new IDV case from Fraud Work Station with the SF Case 633743, you open FWD Applicant and see at the Notes section that there is a previous DECLINED (under age) SF Case 436337 from 02/07/2025 already worked (correctly). Based on the information and the Persona Inquiries on the picture, what is the correct outcome for your case?
A) FRAUD
Decision: Declined
Reason: Failure to Confirm Identity - Facial ID / Scan
B) SALES FORCE:
Issue Category: Account Issue - Dx
Issue: IDV Dispute
Resolution Category: MQ ID Verification - DX
Resolution: Onboarding Declined Inquiry
C) FRAUD
Decision: Invalid
Reason: Merged
D) SALES FORCE:
Issue Category: Account Issue - Dx
Issue: IDV Dispute
Resolution Category: MQ ID Verification - DX
Resolution: Dx Quality - Invalid Case
4.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Which IDV Flowchart is the up to date one?
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Which ReIDV Flowchart is the current one?
6.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Which is the most current Bank ReIDV Flowchart?
7.
MULTIPLE SELECT QUESTION
1 min • 5 pts
What are the automatic Auto Fails for IDV Cases?
Did the Agent verify if the inquiry was previously worked and correctly merged the case when required?
Was the Dx properly submitted for ToF?
Did the Agent correctly identify any quality issues?
Did the Agent arrive at the correct outcome?
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