2nd QA Challenge

2nd QA Challenge

Professional Development

11 Qs

quiz-placeholder

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2nd QA Challenge

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Assessment

Quiz

Other

Professional Development

Hard

Created by

Carlos Velez

Used 4+ times

FREE Resource

11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

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BONUS

Que pasa cuando pones una CEREZA frente a un espejo?

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2.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

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What is the correct outcome for this IDV case at FWS and SF, based on the information on the attached image?

  1. A) FRAUD:

  2. Decision: Approved, Reason: IDV Accepting Appeal

B) SALESFORCE:

Customer: Dasher

Issue: IDV

Resolution Category: MQ ID Verification - DX

Resolution: DX Quality - Onboarding Approved Inquiry

  1. C) FRAUD:

  2. Decision: Approved, Reason: Persona (Incorrect / Expired)

D) SALESFORCE:

Customer: Dasher

Issue: IDV

Resolution Category: MQ ID Verification - DX

Resolution: DX Quality - Onboarding Approved Inquiry

  1. E) FRAUD:

  2. Decision: Declined, Reason: Failure to Confirm Identity - Facial ID / Scan

F) SALESFORCE:

Customer: Dasher

Issue: IDV

Resolution Category: MQ ID Verification - DX

Resolution: DX Quality - Onboarding Declined Inquiry

  1. G) FRAUD:

  2. Decision: Invalid, Reason: Unable to Locate FWD Account

H) SALESFORCE:

Customer: Dasher

Issue: IDV

Resolution Category: MQ ID Verification - DX

Resolution: DX Quality - Invalid Case

3.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

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  1. You receive a new IDV case from Fraud Work Station with the SF Case 633743, you open FWD Applicant and see at the Notes section that there is a previous DECLINED (under age) SF Case 436337 from 02/07/2025 already worked (correctly). Based on the information and the Persona Inquiries on the picture, what is the correct outcome for your case?

A) FRAUD

  1. Decision: Declined

  2. Reason: Failure to Confirm Identity - Facial ID / Scan

B) SALES FORCE:

Issue Category: Account Issue - Dx

Issue: IDV Dispute

Resolution Category: MQ ID Verification - DX

Resolution: Onboarding Declined Inquiry

C) FRAUD

  1. Decision: Invalid

  2. Reason: Merged

D) SALES FORCE:

Issue Category: Account Issue - Dx

Issue: IDV Dispute

Resolution Category: MQ ID Verification - DX

Resolution: Dx Quality - Invalid Case

4.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Which IDV Flowchart is the up to date one?

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5.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Which ReIDV Flowchart is the current one?

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6.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Which is the most current Bank ReIDV Flowchart?

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7.

MULTIPLE SELECT QUESTION

1 min • 5 pts

What are the automatic Auto Fails for IDV Cases?

Did the Agent verify if the inquiry was previously worked and correctly merged the case when required?

Was the Dx properly submitted for ToF?

Did the Agent correctly identify any quality issues?

Did the Agent arrive at the correct outcome?

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