What is the primary goal of learning and development (L&D)?

• Reducing company expenses

• Enhancing employee skills and performance

• Promoting company events

• Managing inventory

Which theory of learning emphasizes learning through experience?

• Classical conditioning

• Experiential learning (Kolb’s theory)

• Social learning

• Operant conditioning

What does the 70-20-10 learning model suggest?

• 70% social, 20% on-the-job, 10% formal learning

• 70% experiential, 20% social, 10% formal learning

• 70% online, 20% workshops, 10% tests

• 70% social media, 20% videos, 10% textbooks

Which method is part of on-the-job training?

• Classroom lectures

• Mentoring and job shadowing

• Webinars

• Case study analysis

What is the purpose of a training needs analysis (TNA)?

• To design marketing plans

• To identify skill gaps and training requirements

• To manage office supplies

• To review customer feedback

What is a key feature of e-learning?

• In-person delivery

• Digital and self-paced learning modules

• Paper-based assessments

• Group-only sessions

Which learning style is part of the VAK model?

• Visual, Auditory, Kinesthetic

• Verbal, Analytical, Kinetic

• Vocal, Active, Knowledge-based

• Virtual, Adaptive, Knowledgeable

What is the role of feedback in learning?

• To reduce training costs

• To provide learners with performance improvement insights

• To increase company revenue

• To track product sales

What is mentoring?

• A type of contract

• A relationship where an experienced employee guides a less experienced one

• An advertising campaign

• A performance review meeting

What is the final stage of the learning cycle in Kolb’s theory?

• Concrete experience

• Reflective observation

• Active experimentation

• Abstract conceptualization