Front Office

Front Office

10th Grade

•

25 Qs

quiz-placeholder

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Front Office

Front Office

Assessment

Quiz

•

Professional Development

•

10th Grade

•

Practice Problem

•

Hard

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25 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the first thing a front office agent should do when a guest arrives at the hotel for check-in?

Greet politely

Simply glance at them

Ask the guest to sit

All answers are correct

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When a guest arrives to check in and already has a reservation, what is the next step?

Ask for the ID card and payment

Provide the room key and escort the guest to the room

Request the hotel voucher and verify it in the system

Provide hotel information.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Name the types of ID cards, except:

Passport

ID card (KTP)

ATM card

Driver's license

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What steps should be followed when checking in a guest who doesn't have a booking at the hotel?

Ask the guest to make a reservation through an online booking platform

Ask when the booking was made and for how many people, then offer an appropriate room; maximize upselling for the hotel’s services

Ask the guest to contact the hotel sales number

Provide the hotel business card

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Name the sources of booking for reserving a room at the hotel

All of the above

Direct Reservation

Online Travel Agent and Offline Travel Agent

Walk-in

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How would you handle a situation where a guest has a reservation but their payment has not been processed?

Provide the room key and Wi-Fi password

Ask the guest to fill out the registration form and request payment

,Assist with the guest's luggage and escort them to the room

Request a deposit from the guest

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What information should be confirmed with a guest during the check-in process?

Reservation Details

ID Verification:

Payment Information

All answers are correct

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