Conflict Resolution Quiz

What is the definition of conflict resolution according to the text?

• A process to voluntarily resolve disputes

• A way to ignore problems

• A method to escalate conflicts

• A strategy to create more conflicts

Which of the following is NOT a skill required for conflict resolution?

• Perspective taking

• Aggressive negotiation

• Understanding emotions

• Active listening

What does 'peacemaking' refer to in conflict resolution?

• Building long-term relationships

• Fighting for one's own interests

• Ignoring the conflict

• Creating a peaceful environment before conflict escalates

According to Galtung, what is 'peacekeeping'?

• A way to escalate tensions

• A strategy to avoid discussions

• A method to provoke more conflict

• A process of maintaining security and agreements

Which strategy involves identifying problems and developing solutions that satisfy both parties?

• Contending

• Problem solving

• Yielding

• Inaction

What is the role of a mediator in conflict resolution?

• To take sides in the conflict

• To facilitate the resolution process

• To ignore the parties involved

• To escalate the conflict

What does 'yielding' mean in the context of conflict resolution?

• To fight for one's rights

• To withdraw from the situation

• To compromise and accept less than desired

• To maintain one's position

Which of the following is a method of conflict resolution mentioned in the text?

• Escalation

• Avoidance

• Isolation

• Negotiation

What is one of the benefits of conflict resolution?

• Decreased cooperation

• Better emotional control

• Increased hostility

• More misunderstandings

What does 'arbitration' involve?

• A neutral party making a binding decision

• A method of escalating tensions

• A discussion without any decision

• A process of ignoring the conflict