Controlling Emotions

Is this person managing their emotions?

Emma: A customer complains about their order. Emma stays calm, apologizes, and fixes the mistake.

• Yes

• No

Is this person managing their emotions?

LIly: A customer is rude to her, and Lily argues with them.

• Yes

• No

Is this person managing their emotions?

Liam: His manager tells him to redo a task. Liam listens carefully and does it without complaining.

• Yes

• No

Is this person managing their emotions?

Noah: A co-worker forgest to clean up their area. Noah kindly reminds them.

• Yes

• No

Is this person managing their emotions?

Lucas: His co-worker makes a mistake, and Lucas shouts at them.

• Yes

• No

Is this person managing their emotions?

Ethan: A customer gives him confusing instructions. Ethan asks politely for clarification.

• Yes

• No

Is this person managing their emotions?

Isabella: A machine stops working. Isabella calmly reports the problem instead of panicking.

• Yes

• No

Is this person managing their emotions?

Grace: She's told her work isn't good enough, and she storms off.

• Yes

• No

Is this person managing their emotions?

Jack: His co-worker is slow during a busy shift. Jack is patient and helps them catch up.

• Yes

• No

Is this person managing their emotions?

Sophia: She feels stressed because it's a busy day, but she takes a deep breath and focuses on her tasks.

• Yes

• No