RISE UP Customer Service Review (Basic)

RISE UP Customer Service Review (Basic)

12th Grade

54 Qs

quiz-placeholder

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RISE UP Customer Service Review (Basic)

RISE UP Customer Service Review (Basic)

Assessment

Quiz

Other

12th Grade

Practice Problem

Medium

Created by

Stephanie Grimes

Used 3+ times

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54 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the process of selling products and/or services to customers to earn a profit?

Marketing

Retail

Advertising

Distribution

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who are people that purchase goods or services from a business?

Suppliers

Employees

Customers

Managers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are physical goods that are bought and sold called?

Services

Products

Ideas

Concepts

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are intangible transactions known as?

Goods

Products

Services

Merchandise

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the goal of retailing?

To increase production

To provide customers with the merchandise and services they want

To reduce costs

To expand globally

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does sustainability in retail involve?

Increasing profits

Reducing staff

Creating net positive environmental, social, and community benefits

Expanding market share

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Understanding customer wants can help us better assess what?

Market trends

Customer needs

Product quality

Sales targets

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