RISE UP Customer Service Review (Basic)

What is the process of selling products and/or services to customers to earn a profit?

• Marketing

• Retail

• Advertising

• Distribution

Who are people that purchase goods or services from a business?

• Suppliers

• Employees

• Customers

• Managers

What are physical goods that are bought and sold called?

• Services

• Products

• Ideas

• Concepts

What are intangible transactions known as?

• Goods

• Products

• Services

• Merchandise

What is the goal of retailing?

• To increase production

• To provide customers with the merchandise and services they want

• To reduce costs

• To expand globally

What does sustainability in retail involve?

• Increasing profits

• Reducing staff

• Creating net positive environmental, social, and community benefits

• Expanding market share

Understanding customer wants can help us better assess what?

• Market trends

• Customer needs

• Product quality

• Sales targets

What is product and/or service knowledge considered as?

• Information

• Skills

• Experience

• Training

What can product features be?

• Only seen

• Touched, tasted, seen, smelled, and/or heard

• Only smelled

• Only heard

What kind of mindset should you have when working in customer service and/or retail?

• Fixed Mindset

• Growth Mindset

• Negative Mindset

• Static Mindset