Intro to Operation management

Which of the following would not be an operations function in a fast-food restaurant?

• advertising and promotion

• designing the layout of the facility

• maintaining equipment

• making hamburgers and fries

• purchasing ingredients

Reasons to study Operations Management include

• studying why people organize themselves for productive enterprise

• knowing how goods and services are consumed

• understanding what human resource managers do

• learning about a costly part of the enterprise

• A and D

An operations manager is not likely to be involved in

• the design of goods and services to satisfy customers' wants and needs

• the quality of goods and services to satisfy customers' wants and needs

• the identification of customers' wants and needs

• work scheduling to meet the due dates promised to customers

• maintenance schedules

1. 1. The management of systems or processes that create goods and/or provide services.

• Supply Chain Management
• Quality Control
• Product Development
• Operations Management

A sequence of activities and organizations involved in producing and delivering a good or service.

• Supply Chain
• Distribution Center
• Production Line
• Logistics Network

The difference

between the cost of inputs

and the value or price of

outputs.

• Cost of goods sold
• Value-added

• Revenue
• Market value

Raw vegetables

Metal sheets

Water

Energy

Labor

Building

Equipment

• Inputs

• Plastic materials
• Natural resources
• Processed foods

One or more actions

that transform inputs into

outputs.

• Procedure
• Method
• Variable
• Process

1. Upper-management processes.

2. Operational processes.

3. Supporting processes.

• Strategic planning processes
• Financial management processes
• Process Management

• Customer service processes

Which one of the following statements regarding operations management is true?

• a. Inputs to a production system include capital and materials, but not human resources.

• b. Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs.

• c. Typical inputs to a production system are processes and consumer goods.

• d. Customer participation and information on performance are two special types of inputs to a production system.