Komunikasi dengan Kolega dan Pelanggan

What is the definition of communication?

• Generate conflict

• Achieve understanding

• Avoid interaction

• Create confusion

What is one of the functions of communication in the workplace?

• Create distance between employees

• Increase productivity and coordination

• Hinder the flow of information

• Limit social interaction

What is the main goal of communication with customers?

• Make customers feel unappreciated

• Provide clear and satisfying information

• Avoid responsibility

• Limit interaction

For communication to be effective, the message conveyed must be...

• Complicated and lengthy

• Clear and easy to understand

• Irrelevant to the context

• Contain many technical terms

Communication conducted through email, letters, or memos falls under the type of communication...

• Verbal

• Non-verbal

• Written

• Visual

When a manager gives direct instructions to a team, this is considered a form of communication...

• Formal

• Informal

• Horizontal

• Diagonal

Effective communication in the workplace can enhance...

• Conflict among employees

• Misunderstandings

• Collaboration and team performance

• Distance between superiors and subordinates

One of the factors that support successful communication is...

• Unclear messages

• Active listening

• Lack of attention

• Ambiguous language

Which of the following is a factor that hinders communication?

• Empathy

• Physical disturbances (noise)

• Openness

• Clarity of message

When facing customer complaints, the first step to take is...

• Ignore the complaint

• Listen carefully

• Blame the customer

• Delay the response