ICTReD Contact Center Quiz

Which platforms does the ICTReD contact center use to communicate with customers?

• Only WhatsApp and SMS

• Email, WhatsApp, SMS, and App notifications

• Phone calls and in-person meetings

• Social media messages only

What is the primary responsibility of the ICTReD contact center?

• Assigning properties to customers

• Handling customer inquiries via calls, emails, and chats

• Managing construction progress

• Conducting financial transactions

What is the first step in the B2G2C journey?

• Appointment booking

• ADHA pre-approval communication

• Unit selection

• Signing the SPA

Which system is used internally by ICTReD for ADHA pre-approval?

• Salesforce CRM

• EazyQ

• None, since this step is performed by ADHA

• ICTReD Web App

What information does the ICTReD welcome message include?

• A video/infographic and an introduction to the web app

• The final purchase contract

• The construction timeline

• Loan approval details

How are customers assigned to Relationship Managers if they don’t take action after receiving the welcome message?

• They remain unassigned

• They are manually assigned by the Head of VIP & Govt Customers

• They must call the contact center to request an RM

• They are automatically assigned to an RM via the web app

Which document is NOT mandatory for account verification?

• Passport

• Emirates ID

• Driver’s License

• Proof of income

What system is used for storing customer information after they upload documents?

• ICTReD Web App

• EazyQ

• Salesforce CRM

• ADHA Database

Why does the ICTReD system prompt users to link their UAE Pass credentials?

• To verify their identity

• To approve their loan application

• To allow them to make payments

• To register their property with ADM

Which of the following is an optional field in the customer profile setup?

• Full legal name

• Contact number

• Household size

• Email