107 dealing with payments and bookings

State two purposes of a billing system.

• To generate invoices and track payments

• To manage customer relationships and provide support

• To analyze market trends and forecast sales

• To design marketing strategies and campaigns

State three methods for taking customer bookings.

• Online booking, phone booking, in-person booking

• Email booking, social media booking, fax booking

• face to face

• through a friend

State special requirements a customer may mention when making a booking.

• Dietary preferences, room location, and accessibility needs

• who they are served by

• baby chair

• position in restaurant

Which of the following pieces of information should be on the customer's bill?

• Customer's name and address

• Date of purchase

• List of purchased items

• Total amount due

List three different ways of paying a bill other than cash.

• Credit card, Debit card, Online banking

• Cash, Check, Money order

• Barter, Trade, Exchange

• Gift card, Voucher, Coupon

Number the following actions in the correct order from 1-4 when processing a cash payment:

• 2

• check that the cash covers the amount on the bill and notes are genuine

• 1

• enter cash tendered

• 4

• confirm the cash received with the customer

• 3

• count any change back to customer

State three problems that could occur on a customer’s bill.

• Incorrect charges, missing discounts, wrong billing period

• Late payment fees, service outage, incorrect address

• Overbilling, underbilling, duplicate charges

• Service not rendered, incorrect tax calculation, wrong customer name

What should be done if a customer’s credit card is refused?

• Contact the bank

• Try another payment method

• Cancel the transaction

• discreetly inform customer there is a problem with there card