GKHI

Hotel dibagi menjadi dua bagian, silahkan pilih yang bener?

• Front of the house and Back of the house

• front office and administrator

• General manager and Owner

• Front Office and Front back

Apa saja bagian dari Front of the House?

• FO and HK

• FO

  HK

  FB

  Acct

• FO

  Security

  Enginering

• FO

  Acct

  Admin

Bagian dari Back of House?

• HRD

  Store and Purchase

  CCD

  POMEC

• HRD

  FO

  ACCT

• HRD

  Security

  GM

• HRD

  Manager

  Owner

Apa itu POMEC?

• Propesional

  Organization

  Marketing

  Efisiensi

  Center

• Property

  Organization

  Maintenance

  Efisiensi

  Central

• Property

  Operation, Maintenance

  Energy

  Cost

• Progress

  Organization

  Mineral

  Central

3 Pembagian hotel lainnya?

• •Revenue Producing Dept.

  Non-Revenue Producing Dept

  Concession atau Store Rental

• HK

  FB

  SPA

• HRD

  REVENUE

  KITCHEN

• GM

  RDM

  HK

Apa yang di maksud Courtesy?

• Senyum dan tawa yang berlebihan

• segala kegiatan yang di lakukan tanpa semangat dan senyum

• Sopan Santun

• •Kegiatan yang bertujuan membuat tamu senang.

Apa itu istilah REVPAR?

• Room Effisience Per Available

• Room evrage per available

• Revenue Per Available Room

• Revenue Per Rate

Rumus REVPAR

• Room Revenue/Room Available

• Room revenue/Room sold

• Room revenue-room night

• Room revenue x Room night

Rumus ARR?

• Room Revenue - Room sold

• Room Revenue x Room Available

• Total Room Revenue / Total Room Sold

• Room Revenue / Room Available

Apa itu NOP?

• Nett on Profit

• Nett Operating Profit

• No Profit

• Number of Profit