CH.3 Communication Skills Test

What is the main function of communication?

• To entertain people

• To exchange messages between people

• To create confusion

• To store information

In the communication process, who delivers the message?

• Receiver

• Feedback

• Sender

• Observer

What is included in the communication process besides the exchange of messages?

• Silence

• Feedback

• Noise

• Delay

Who receives the message in the communication process?

• Sender

• Receiver

• Feedback

• Observer

Which of the following is NOT an example of verbal communication?

• Text messages

• In-person conversations

• Phone calls

• Hand signals

Which of the following is an example of written verbal communication?

• Phone calls

• Emails

• Face-to-face conversations

• Gestures

What is non-verbal communication primarily used for?

• Sending messages through body language and tone

• Writing messages on paper

• Speaking out loud to convey a message

• Using electronic devices to communicate

When is non-verbal communication possible?

• When you can see or hear the other person

• When you are alone

• When you are writing an email

• When you are asleep

What is a key aspect of active listening?

• Interrupt the speaker

• Make eye contact

• Think about your response

• Avoid feedback

Which of the following things should you avoid while someone is speaking?

• Using good posture

• Thinking about your response

• Making eye contact

• Giving feedback