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Policies

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A strictly enforceable rule set that determines how a task should be completed.

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Acceptable Use Policy (AUP)

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A policy that governs employees' use of company equipment and Internet services. ISPs may also apply AUPs to their customers.

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Information Security Policies

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A document or series of documents that are backed by senior management and that detail requirements for protecting technology and information assets from threats and misuse.

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Business Continuity & Continuity of Operations Plans (COOP)

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A collection of processes that enable an organization to maintain normal business operations in the face of some adverse event.

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Disaster Recovery

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A documented and resourced plan showing actions and responsibilities to be used in response to critical incidents.

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Software Development Life Cycle (SDLC)

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The processes of planning, analysis, design, implementation, and maintenance that often govern software and systems development.

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Guidelines

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Best practice recommendations and advice for configuration items where detailed, strictly enforceable policies and standards are impractical.

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Standards

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Expected outcome or state of a task that has been performed in accordance with policies and procedures. Standards can be determined internally or measured against external frameworks.

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Procedures

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Detailed instructions for completing a task in a way that complies with policies and standards.

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Stakeholders

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A person who has a business interest in the outcome of a project or is actively involved in its work.