Hospitality

Hospitality

Professional Development

28 Qs

quiz-placeholder

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Hospitality

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Assessment

Quiz

Hospitality and Catering

Professional Development

Medium

Created by

Meilani Panggabean

Used 1+ times

FREE Resource

28 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 2 pts

  1. A guest just arrived at the hotel:

"How was your journey?"

"What’s your favourite food?"

"Where have you been?"

"How long was the light?"

2.

MULTIPLE CHOICE QUESTION

10 sec • 2 pts

What is called bathroom equipment?

Bath things

Skincare Routine

Wardrobe

Aminities

3.

MULTIPLE CHOICE QUESTION

10 sec • 2 pts

What is the part of Front Office ?

Bell boy and Concierge Service

Waiter or Waiters

Public Area

Engineering

4.

MULTIPLE CHOICE QUESTION

10 sec • 2 pts

which is a phrase for apologize

i do apologize Mr / madam

I am so sorry about this inconvenience

really apologize Mr / madam about that

all are correct

5.

MULTIPLE SELECT QUESTION

20 sec • 2 pts

How do we greet our guests and would like to show our friendliness and enthusiasm? Choose 2

Take 10 meters away from you, make eye contact and smile

Take 10 steps away from you, make eye contact and smile

Take 5 steps away, verbally greet the guest warmly

Take 5 meters away, greet them verbally.

6.

MULTIPLE SELECT QUESTION

20 sec • 5 pts

How do you show to the guest that you recognize the facts, feeling and intention during the conversation? Choose all that you think are true to you.

Listen carefully and re-state the key points

Clarify if you do not understand, do not assume

Read non-verbal cues to find out guest feeling

Being empathetic and say that you recognize their feeling

Find out reason behind the guest request, decision, needs and wants

7.

MULTIPLE CHOICE QUESTION

10 sec • 2 pts

"Certainly Mr. James, I will be happy to assist you. I'll call Housekeeping Attendant to come to your room within 15 minutes to deliver the extra towels you need."

Is this a response or resolution?

Response

Resolution

Neither response or resolution

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