Reservations & Booking Quiz

What does "availability" mean in hotel reservations?

• The number of stars a hotel has

• The rooms that are currently occupied

• The number of rooms that are open for booking

• The cost of a hotel room per night

Which of the following is NOT a type of reservation?

• Walk-in reservation

• Online reservation

• Prepaid reservation

• Phone reservation

What does a hotel receptionist usually ask when confirming a reservation?

• The guest's credit card number

• The guest’s favorite food

• he guest’s contact information and booking details

• The guest’s home address only

What should a receptionist say if no rooms are available?

• "Sorry, we are fully booked for tonight."

• "Try again later, maybe something will open."

• "You should call another hotel."

• "I don’t know, let me check later."

If a guest wants to cancel their reservation, what should they check first?

• The hotel's cancellation policy

• The hotel's restaurant menu

• The hotel's front desk hours

• The hotel's Wi-Fi speed

"I would like to _______ a hotel room for two nights."

• Cancel

• Check-in

• Make

• Book out

"Your booking has been _______. We look forward to welcoming you."

• Cancelled

• Confirmed

• Denied

• Rejected

"Check-in time is at 3:00 PM, and _______ time is at 12:00 PM."

• Booking

• Refund

• Check-out

• Deposit

"I apologize for the inconvenience. Let me _______ the system for available rooms."

• Ask

• Cancel

• Check

• Ignore

"If you cancel your booking less than 24 hours before arrival, there is a _______ fee."

• Cancellation

• Refund

• Discount

• Cleaning