Conflict Management

What is one negative impact of conflicts on businesses?

• Increased motivation

• Lack of motivation

• Employees want to stay at the company (high retention)

• Improved teamwork

What is conflict?

• An argument between friends

• A friendly disagreement that may end good or badly depending on how people perceive it.

• A disagreement through which parties involved perceive a threat to their needs, interests or concerns

• A planned discussion between two parties

True or False? A situation can be interpreted or perceived differently by each individual.

• True

• False

Conflicts are rooted in three major groups of factors, which are:

• Situational, Relationship, Personal

• Personal, Friendship, Relationship

• Situational, Friendship. Family

• Relationship, Family, Extended Family

These styles are classified based on two dimensions: assertiveness and ____________.

• conciseness

• relentlessness

• expressiveness

• cooperativeness

What is an agreement or outcome that gives both sides of a conflict something they want?

• win-lose situation
• lose-lose situation

• win-win situation

What is an agreement or outcome that gives only one side something they want?

• win-lose situation
• lose-lose situation

• win-win situation

Which is a good behavior to avoid conflict?

• Escalate the situation so they know who is in charge.

• Yell over the person you are talking to.

• Agree to speak when both parties are calm.

• Run away from the problem.

Is used when parties believe they can reach a solution, but need a third party to manage the process.

• Facilitation

• Arbitration

• Mediation

An arbitrator is the _________ figure.

• comprising

• authority

• main

• helpful