Marcaria Support Questions

If client ask for resell of Domain

• We can offer you our Brokerage service, where we will make all contact with the seller, negotiate price, and make the final transfer of the domain for you - hassle free!

• If you are interested in our Brokerage Service, please send an email to [e-mail]

• Our support team will send you the detailed process

If a client wants to send information regarding their credit card or any other documents (domain reg.). Where he can send or submit them?

• [e-mail]

• Upload on a website and under own account

• Over the chat itself

• [e-mail]

If client asks a question related to domain and you're not sure of the answer, you will ....

• Adv client to contact the support team via email

• Collect the information and more details about the query and create a ticket using "better check" tag

• Provide a link for contact details of domain department

• Adv we do not offer services they are requesting for

What we will do in the below case ?

Client asks us to change password on their behalf or change their application for registration / cancellation or renewal.

• We will confirm the account details and change the password

• We will provide contact details of the domain dept.

• We will advise - Due to security reasons we cannot proceed with your request via chat. We will ask our domain expert to check the info & they will revert you.

• We will just create a ticket from our end as we do not have access to the account

If a client has a domain with us and does not want to renew it, and is concerned if it will be re billed automatically. What we will advise

• We will create a ticket and have domain experts to look into it

• We will advise client that fees will be refunded since domain is not renewed

• We will request client to use the domain for the period it got billed or charged

• We will advise as per our company policy we never charge any amount automatically unless the customer has activated auto renewal option.

If client wants to know how to activate Auto renewal feature

• Please advise not to activate as they may charged automatically

• Provide steps by using "auto-renew" tag and create a ticket

• We just need to confirm domain name and email address, and it will be processed automatically

• Advise client that we no longer offer that service

Do we offer auto-renewal service?

• NO

• YES

Client says domain has expired and wants to renew it.

• Adv they cant renew it, they will have to re-register it

• Confirm domain name and email address and then provide steps using "Late renewal" tag

• Just need to create a ticket and adv client to send a request through reg. email address

• Provide steps by using "Simple Renewal" tag

If client wants to renew before the expiration date

• Adv domains cant be renewed before the expiration date

• Confirm the domain name & email address associated and use "Simple Renewal" tag to reply

• Adv Domain can be renewed only once it expired

• Request to send email from reg. email address and raise a ticket

Client has changed the DNS and wants to know how long it takes for the change?

• Instantly

• DNS updates are not done instantly, the servers must propagate through the net and that can take 2 or 3 days