UAS HOUSEKEEPING I

1.   If you see something suspicious, who should you contact,

• floor supervisor, the Housekeeper, gardener

• Security, room attendant, supervisor

• The Executive Housekeeper

• Hotel phone Operator, our superior

   

2.   When is a good time to clean surfaces?

• When an outlet is open or quiet time

• Minimises disruption to operations and customers.

• When an autlet on maintanance project

• When night time

3.   Where should chemicals be stored after use?

• Locked in chemical store room

• Locked in maid Station

•   Loked in Pantry

• In housekeeping office

4.   After you have cleaned a floor,  the surface is still wet.

What can you do to avoid people from slipping on it?

• Informe to staff incharge arround that area

• Place a ‘danger – wet floor’ sign or something similar.

• Info to manager about that situation

• Standby on that area untill it dry

5.   A person is seeking to claim a wallet they say belongs to them – The list is not the ways you   might determine if the wallet actually belongs to the person trying to claim it. What should you do?

• Ask them how much money is in the wallet

• Ask them to describe the contents of the wallet

• Ask them to describe the wallet

• Look for photographic ID of the person in the wallet, and mention the name

6.   We would wearing catton gloves  for same job task.

• Decanting chemicals

• Pressing linen

• Cleaning toilets

• Using high pressure machine

7.   When you have finished your cleaning tasks for the day, using machine, how should you store it?

• Storaging in store machine

• Empty and clean machine

• Clean the equpment and replace supplies

• Clean and put in store machine

8.   There are protective equipment that you would wearing if you were do task spoting surface using dangerous chemical.

• Rubber hand gloves, mask, safety shoes

• Mask, safety shoes, halmet

• Mask, rubber hand glove, apron

• Rubber glove, apron, helmet

9.   Those are reasons Why it necessary to weigh linen before it is washed.

• So that machines are not overloaded or underloaded

• To control costs

• To ensure stains are removed.

• To Maximize machine capacity for efektifness of cost

10.   List examples of policies and procedures venues may have in relation to the provision of valet services

• Service unstandards and protocols

• Use of enterprise equipment and facilities for personal use or gain

• Never treatment of VIPs

• Complimentary ungoods  services to be provided as part of the standard valet service