What is the primary purpose of screening patients during registration?

• To collect insurance information only

• To determine the severity of medical conditions and direct them accordingly

• To ensure all patients receive the same level of care regardless of symptoms

• To minimize the number of walk-in patients

A non-English speaking patient arrives for their appointment and appears confused about where to check in. What is the best course of action?

• Ignore them until they ask for help

• Attempt to communicate using simple language and gestures, or contact an interpreter if needed

• Ask them to reschedule when an interpreter is available

• Provide them with paperwork in English

When interacting with an elderly patient, what is an important consideration?

• Speak quickly to save time

• Use medical jargon to sound professional

• Maintain eye contact, speak clearly, and allow extra time for responses

• Assume they cannot understand complex medical terms

Which of the following should be included in a referral document for a physician?

• Patient’s financial status

• Complete medical history, reason for referral, and recent test results

• Family members’ medical history

• Patient’s work schedule

In a medical emergency, what is the first step in providing care?

• Call the patient’s family

• Begin CPR immediately, even without assessment

• Assess the patient’s responsiveness and follow emergency protocols

• Check their insurance coverage before proceeding

A patient calls the clinic complaining of chest pain and difficulty breathing. What should the medical office assistant do?

• Tell them to come in later when a provider is available

• Instruct them to take aspirin and see if symptoms improve

• Advise them to call 911 immediately

• Schedule them for the next available appointment

What is a common reason for insurance claim denial?

• The patient did not complete their paperwork

• Incorrect coding or missing information

• The patient did not arrive on time for their appointment

• The provider does not accept cash payments

What action should be taken if an insurance claim is denied due to incorrect coding?

• Resubmit the claim with the same information

• Contact the patient for additional payment

• Review the coding and submit a corrected claim

• Ignore the denial and move on

What is the best way to handle a past-due patient balance?

• Send the account to collections immediately

• Bill the patient and offer a payment plan if necessary

• Stop scheduling future appointments for the patient

• Reduce the balance without authorization

Which document explains a patient’s rights and responsibilities regarding medical care?

• The Health Insurance Portability and Accountability Act (HIPAA)

• The Patient Bill of Rights

• The medical office policy manual

• The provider’s personal notes