Administrative Assistant Practice Questions

Which of the following is the best way to organize physical records?

• Stacking them in a pile

• Filing them alphabetically or numerically

• Placing them in a random order

• Keeping them in separate rooms

What is the first thing you should do when answering a business call?

• Hang up if the caller takes too long

• Say “Hello” without introducing yourself

• Answer professionally with a greeting and company name

• Immediately transfer the call to someone else

A customer wants to update their account information. What should you do?

• Update it without verifying their identity

• Verify their identity before making changes

• Tell them to visit in person only

• Refuse to make changes

What skill is most important when transcribing audio?

• Typing speed

• Guessing words

• Ignoring unclear parts

• Changing the speaker’s words

Which is the most secure way to handle confidential mail?

• Leaving it on the desk

• Handing it directly to the recipient

• Reading it first

• Discarding it if it looks unimportant

Which tool is commonly used for setting reminders in an office?

• Calculator

• Calendar software

• Telephone directory

• Stapler

Why is it important to follow occupational health and safety regulations?

• To increase paperwork

• To prevent accidents and ensure a safe workplace

• To make work more complicated

• To avoid doing work

Which feature allows you to merge data from Excel into a Word document?

• Cut and paste

• Mail Merge

• Font formatting

• Page numbering

What is the most effective way to manage time at work?

• Procrastinate and rush later

• Prioritize tasks and set deadlines

• Do everything at the last minute

• Avoid making schedules

What is the first step in handling a customer complaint?

• Ignore the complaint

• Listen carefully and acknowledge the issue

• Argue with the customer

• Tell them to go elsewhere