Pre Test : Service Excellence for Expert
Quiz
•
Social Studies
•
Professional Development
•
Practice Problem
•
Medium
Eliana Rachman
Used 31+ times
FREE Resource
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20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Tujuan dari ... adalah membuat customer merasa puas, nyaman dan senang sehingga berujung pada loyalitas.
Penjualan
Service Excellence
Customer centric
Lock The Deal
2.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Customer Kacamatamoo adalah...
Tempat kita mencurahkan isi hati kita
Hanya seseorang atau sekelompok orang saja
Hanya pembeli di store kita
Pengunjung terpenting di store kita baik yang membeli ataupun tidak membeli.
3.
MULTIPLE SELECT QUESTION
1 min • 5 pts
Di bawah ini yang merupakan tipe-tipe customer adalah...
(Pilihan jawaban lebih dari satu)
Driver
Amiable
Impressive
Active
4.
MULTIPLE SELECT QUESTION
1 min • 5 pts
Jenis-jenis Customer Kacamatamoo adalah..
(Pilihan jawaban lebih dari satu)
Amiable
Internal
External
Driver
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Greet me di dalam 5 Kebutuhan Dasar Customer adalah...
Sambut saya
Hargai saya
Dengarkan saya
Anggap saya berharga
6.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Value me di dalam 5 Kebutuhan Dasar Customer adalah...
Sambut saya
Hargai saya
Dengarkan saya
Anggap saya berharga
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Customer ... adalah customer yang berada di dalam lingkup organisasi perusahaan kita.
Eksternal
Internal
Middle up
Middle down
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