Pre Test : Service Excellence for Expert

Pre Test : Service Excellence for Expert

Professional Development

20 Qs

quiz-placeholder

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Pre Test : Service Excellence for Expert

Pre Test : Service Excellence for Expert

Assessment

Quiz

Social Studies

Professional Development

Medium

Created by

Eliana Rachman

Used 27+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Tujuan dari ... adalah membuat customer merasa puas, nyaman dan senang sehingga berujung pada loyalitas.

Penjualan

Service Excellence

Customer centric

Lock The Deal

2.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Customer Kacamatamoo adalah...

Tempat kita mencurahkan isi hati kita

Hanya seseorang atau sekelompok orang saja

Hanya pembeli di store kita

Pengunjung terpenting di store kita baik yang membeli ataupun tidak membeli.

3.

MULTIPLE SELECT QUESTION

1 min • 5 pts

Di bawah ini yang merupakan tipe-tipe customer adalah...

(Pilihan jawaban lebih dari satu)

Driver

Amiable

Impressive

Active

4.

MULTIPLE SELECT QUESTION

1 min • 5 pts

Jenis-jenis Customer Kacamatamoo adalah..

(Pilihan jawaban lebih dari satu)

Amiable

Internal

External

Driver

5.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Greet me di dalam 5 Kebutuhan Dasar Customer adalah...

Sambut saya

Hargai saya

Dengarkan saya

Anggap saya berharga

6.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Value me di dalam 5 Kebutuhan Dasar Customer adalah...

Sambut saya

Hargai saya

Dengarkan saya

Anggap saya berharga

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Customer ... adalah customer yang berada di dalam lingkup organisasi perusahaan kita.

Eksternal

Internal

Middle up

Middle down

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