Quiz on Quality Management Awards

Quiz on Quality Management Awards

Professional Development

35 Qs

quiz-placeholder

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Quiz on Quality Management Awards

Quiz on Quality Management Awards

Assessment

Quiz

Social Studies

Professional Development

Practice Problem

Medium

Created by

Ravindra Kayande

Used 1+ times

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35 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who developed the Balanced Scorecard?

Peter Drucker

Kaplan and Norton

W. Edwards Deming

Philip Kotler

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many perspectives does a traditional Balanced Scorecard have?

3

5

4

6

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a perspective in the Balanced Scorecard?

Financial

Customer

Human Resource Management

Internal Business Process

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Financial perspective of the BSC primarily focuses on:

Employee satisfaction

Revenue growth and cost reduction

Customer retention

Process efficiency

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Customer perspective in BSC helps organizations measure:

Internal efficiency

How customers perceive the company

Shareholder value

Employee turnover

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following metrics is commonly used in the Learning and Growth perspective?

Profit margin

Customer satisfaction

Employee training hours

Market share

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best describes the purpose of the Balanced Scorecard?

Only financial performance measurement

A tool to measure performance from multiple perspectives

A framework for marketing strategies

A technique for cost reduction

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