Quiz on Quality Management Awards

Who developed the Balanced Scorecard?

• Peter Drucker

• Kaplan and Norton

• W. Edwards Deming

• Philip Kotler

How many perspectives does a traditional Balanced Scorecard have?

• 3

• 5

• 4

• 6

Which of the following is NOT a perspective in the Balanced Scorecard?

• Financial

• Customer

• Human Resource Management

• Internal Business Process

The Financial perspective of the BSC primarily focuses on:

• Employee satisfaction

• Revenue growth and cost reduction

• Customer retention

• Process efficiency

The Customer perspective in BSC helps organizations measure:

• Internal efficiency

• How customers perceive the company

• Shareholder value

• Employee turnover

Which of the following metrics is commonly used in the Learning and Growth perspective?

• Profit margin

• Customer satisfaction

• Employee training hours

• Market share

Which of the following best describes the purpose of the Balanced Scorecard?

• Only financial performance measurement

• A tool to measure performance from multiple perspectives

• A framework for marketing strategies

• A technique for cost reduction

Which perspective of BSC focuses on innovation and employee capabilities?

• Customer

• Financial

• Learning and Growth

• Internal Business Process

The Internal Business Process perspective focuses on:

• Operational efficiencies

• Customer satisfaction

• Employee motivation

• Shareholder value

Which of the following is a challenge of implementing a Balanced Scorecard?

• It is too simple

• It focuses only on finances

• It requires clear strategic alignment

• It is irrelevant to modern businesses