customer business

What is the main purpose of a SWOT analysis in business management?

• To evaluate employee performance
• To determine business ethics
• To analyse internal and external factors
• To assess customer satisfaction

Which of the following is a significant factor in animal welfare during transportation?

• Colour of the vehicle
• Type of animal feed
• Duration of the journey
• Number of handlers

In customer care, what is meant by 'active listening'?

• Repeating the customer's words
• Offering immediate solutions
• Fully concentrating, understanding, and responding
• Taking notes without interruption

Which legislation is most relevant to animal management in the UK?

• Data Protection Act
• Animal Welfare Act 2006
• Health and Safety at Work Act
• Environmental Protection Act

What is the significance of 'market segmentation' in business management?

• Reducing production costs
• Dividing a market into distinct groups
• Increasing employee productivity
• Standardising customer service

In animal nutrition, what is a 'balanced diet'?

• A diet high in proteins
• A diet excluding fats
• A diet that contains the proper proportions of nutrients
• A diet consisting solely of grains

What is the primary goal of customer relationship management (CRM)?

• To increase product variety
• To improve customer satisfaction and loyalty
• To enhance employee training
• To reduce operational costs

Which of the following is a non-profit organisation focused on animal rights?

• RSPCA
• HSBC
• Tesco
• BP

What is the primary function of a business plan?

• To set prices for products
• To outline business goals and strategies
• To recruit employees
• To manage daily operations

In customer care, what is the importance of 'feedback loops'?

• To increase sales
• To monitor competitors
• To continually improve service quality
• To train new employees