Service Innovation Quiz

What does service innovation mean?

• Finding new and better ways to deliver services

• Cooking food

• Building houses

• Playing games

What is the third technique mentioned in service innovation?

• Ideation

• Analysis

• Service Prototyping

• Singing

What do we do in ideation?

• Sleep

• Brainstorm creative ideas

• Run

• Sing

What does the client interface focus on?

• Introducing new products

• Interacting with customers

• Reducing costs

• Increasing sales

Which example is given for service delivery system innovation?

• Mobile banking

• Fast-food chains using online ordering

• Video conferencing

• Social media marketing

What is the main focus of den Hertog's model?

• Product development

• Service innovation

• Cost reduction

• Marketing strategies

Which of the following is a characteristic of the new client interface?

• New product launches

• Mobile app usage

• Cost reduction

• Increased sales

What can customers do with online streaming platforms?

• Stream music anytime

• Buy CDs

• Watch TV only

• Play sports

What has made services more accessible and convenient?

• Change in delivery

• Buying more CDs

• Watching more TV

• Playing games

What is the purpose of the service delivery system?

• To make services accessible

• To sell cars

• To build roads

• To grow food