
Service Innovation Quiz
Quiz
•
Business
•
1st Grade
•
Medium
Tabassum Mumtaz
Used 1+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does service innovation mean?
Finding new and better ways to deliver services
Cooking food
Building houses
Playing games
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the third technique mentioned in service innovation?
Ideation
Analysis
Service Prototyping
Singing
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do we do in ideation?
Sleep
Brainstorm creative ideas
Run
Sing
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the client interface focus on?
Introducing new products
Interacting with customers
Reducing costs
Increasing sales
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which example is given for service delivery system innovation?
Mobile banking
Fast-food chains using online ordering
Video conferencing
Social media marketing
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main focus of den Hertog's model?
Product development
Service innovation
Cost reduction
Marketing strategies
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a characteristic of the new client interface?
New product launches
Mobile app usage
Cost reduction
Increased sales
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