IMS-251-F-Quiz 3-ITSM-20250305

What is the primary goal of capacity management?

• Reducing IT staff

• Ensuring optimal use of IT resources

• Eliminating all IT services

• Increasing hardware purchases

Which of the following is NOT a key component of capacity management?

• Business capacity management

• Service capacity management

• Resource capacity management

• Marketing capacity management

Which process helps predict future IT capacity needs?

• Resource Allocation

• Demand Forecasting

• Incident Management

• SLA Monitoring

What is a key benefit of effective capacity management?

• Increased IT spending

• Enhanced system performance

• Reduced software licensing costs

• Eliminating all hardware upgrades

Which metric is commonly used in capacity planning?

• Customer satisfaction

• CPU utilization

• Marketing reach

• Employee attendance

What is the primary function of business capacity management?

• Managing IT help desk services

• Aligning IT resources with business goals

• Installing new software applications

• Controlling IT security policies

Which document outlines future IT resource needs?

• Disaster recovery plan

• Capacity management plan

• Organizational chart

• Financial budget

Capacity management ensures that IT resources are:

• Always used at 100% capacity

• Allocated efficiently based on demand

• Only used by senior management

• Never upgraded

Which of the following is a key challenge in capacity management?

• Unlimited budget availability

• Rapidly changing technology needs

• Fixed infrastructure that never changes

• Lack of performance monitoring

What does service capacity management focus on?

• Monitoring IT service performance

• Installing new hardware components

• Managing IT security protocols

• Reducing internet bandwidth