
Customer Service Quiz
Authored by Emerline Henry
Education
12th Grade
Used 2+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a key element of effective communication?
It involves a two-way conversation between two parties.
It involves active listening.
It is clear.
All of the above.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Regarding positive influence on customer service, which of the following is a CORRECT example on "examine your attitude"?
Do you wink during your first meeting with your customers?
Is it necessary that we need to give full attention on that person?
Is it necessary that we need to focus on that person?
Do you smile during your first meeting with your customers?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When reviewing written correspondence, the following statements below are correct, EXCEPT _____.
the written correspondence does not include letters, emails, and live chat records
they leave a paper trail
the paper trail could also be in a digital form
it could provide insights as to how well the customer service representatives are handling customers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Practicing _____ communication, such as shaking hands firmly and establishing good eye contact with customers, helps create a positive first impression.
verbal
non-verbal
effective
selective
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When communicating over the phone, which of the following is a best practice?
Speak with enthusiasm.
Answer the call within as few rings as much as possible.
Stop multi-tasking.
All of the above.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers who complain want ____________.
something for nothing.
to be heard and have their experience validated.
to vent for the sport of it.
to be made majority shareholders in the company.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Great feedback means _____ from your customers.
good marketing
good reputation
good advertising
good relationships
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