Learning Outcomes

What are the principles and requirements of planned preventative maintenance (PPM) and reactive maintenance?

• Principles and requirements of PPM and reactive maintenance are the same.

• PPM focuses on regular maintenance, while reactive maintenance deals with repairs after failures.

• PPM is only about emergency repairs, and reactive maintenance is about regular checks.

• There are no principles or requirements for either PPM or reactive maintenance.

What is the importance of customer service to an organization and how to provide feedback to ensure customers are informed of property maintenance.

• Customer service is crucial for customer satisfaction and retention; feedback can be provided through regular updates and communication.

• Customer service is not important; feedback is unnecessary.

• Customer service is only important for sales; feedback should be avoided.

• Customer service is only about handling complaints; feedback is irrelevant.

What are the roles and responsibilities of property maintenance operatives and the purpose and inter-dependencies of other trade operatives?

• Property maintenance operatives are responsible for maintaining and repairing buildings, and they work interdependently with other trade operatives to ensure all aspects of a building are functional.

• Property maintenance operatives only focus on electrical repairs and have no inter-dependencies with other trade operatives.

• Property maintenance operatives are solely responsible for plumbing and do not interact with other trade operatives.

• Property maintenance operatives are responsible for landscaping and have no connection with other trade operatives.

Which of the following companies provide property maintenance throughout the UK?

• LiveWest

• Sanctuary Housing

• Sovereign Housing Association

• All of the above

What is one of the roles of property maintenance companies?

• They build new houses.

• They manage social housing and ensure buildings remain safe and functional.

• They sell real estate properties.

• They provide loans for housing.

The roles of property maintenance companies in healthcare and social care include:

• Providing medical care

• Maintaining facilities and equipment

• Offering legal advice

• Conducting medical research

What role do property maintenance companies play in the hospitality industry?

• They provide cleaning and repair services to ensure properties are well-maintained.

• They manage the financial transactions of the hospitality business.

• They are responsible for marketing and promoting the hospitality services.

• They handle the customer service and guest relations.

What role do property maintenance companies play in the education sector?

• They provide educational content.

• They maintain and manage educational facilities.

• They offer teaching services.

• They conduct educational research.

One of the roles of property maintenance companies in the commercial sector is:

• Managing tenant relationships

• Providing legal advice

• Conducting market research

• Offering financial services

How do property maintenance companies contribute to the leisure industry?

• By providing cleaning and repair services to leisure facilities

• By offering financial advice to leisure businesses

• By organizing events and entertainment

• By supplying food and beverages to leisure venues