Professional Communications Final Exam Quarter 3

Which of the following is NOT a component of verbal communication?

• Tone

• Clarity

• Gestures

• Articulation

Active listening involves: a) Interrupting the speaker b) Paying full attention c) Ignoring nonverbal cues d) Preparing your response while the speaker is talking

• Interrupting the speaker

• Paying full attention

• Ignoring nonverbal cues

• Preparing your response while the speaker is talking

Which of the following is an example of nonverbal communication?

• Email

• Phone call

• Facial expressions

• Written report

Professional etiquette in the workplace includes:

• Ignoring emails

• Using slang in professional settings

• Proper phone manners

• Avoiding teamwork

The medium through which a message is sent is known as the:

• Sender

• Channel

• Receiver

• Feedback

Which of the following is a key element of a well-written professional email?

Which of the following is NOT a characteristic of effective written communication?

• Informal language

• Clear and concise content

• Multiple fonts and colors

• Lack of subject line

The person who initiates the message in the communication process is called the:

• Receiver

• Sender

• Channel

• Feedback

Noise in the communication process refers to:

• The volume of the speaker's voice

• Any interference affecting the message

• The clarity of the message

• The feedback from the receiver

Effective public speaking techniques include:

• Lack of preparation

• Monotone delivery

• Organization and practice

• Avoiding eye contact