TestOut PC Pro - 12.7 Laptop and Mobile Device Troubleshooting

Your laptop's LCD screen is beginning to flicker and dim. You have checked the brightness setting to make sure that it is configured correctly. Which of the following is the MOST likely cause of your screen issue?

• The LCD screen inverter is failing.

• The LCD screen is failing.

• The video ribbon cable to the screen is disconnected.

• The system is configured to use an external display port.

You have recently purchased a gaming laptop and want to make sure that it is properly ventilated to avoid overheating. Which of the following is the BEST way to avoid overheating the laptop (especially when gaming for hours)?

• Set the laptop on a hard, solid surface.

• Configure Power Options to reduce power consumption.

• Keep all vents clear and unobstructed.

• Purchase a special laptop cooling base.

Lately, your laptop shuts down before it reaches the 5% set in your Windows Power Scheme. You suspect that the power meter is incorrectly reporting the battery power level.

You want to calibrate the battery to synchronize the power meter to the actual battery charge capacity. However, the laptop system does not include a calibration tool. You decide to perform a manual calibration. Which of the following is the first step you need to take when manually calibrating the battery?

• Replace the battery with a known good battery.

• Change the power settings to prevent an automatic shutdown.

• Unplug the laptop and run it until it reaches a level below 3%.

• Charge the battery to 100%.

One of your users suspects that the battery in their laptop computer is failing. You test it by using a known good power adapter long enough to receive a full charge. The battery reads that it is fully charged in Windows. You then disconnect the laptop from its power source and wait to see how long the battery lasts. The battery dies after only about 15 minutes. Which of the following actions will MOST likely fix this problem?

• Put the battery in another laptop to verify that it is, in fact, the battery that is failing.

• Configure the Power Scheme settings to minimize battery usage.

• Calibrate the battery to synchronize the power meter to the actual charge capacity of the battery.

• Assume that the battery is failing and replace it.

An employee in the sales department cannot get his laptop to display through a projector. He sees the screen output on the built-in laptop display, but the video is not being displayed through the projector. Which of the following steps would be BEST to try first?

• Use the fn key to redirect display to the external video port.

• Add video RAM.

• Check the backlight setting.

• Replace the video card.

• Replace the display.

You are troubleshooting a malfunctioning laptop computer system. The customer has indicated that the screen is always dark and difficult to read, even while the system is plugged into a wall outlet. You checked the system and determine that the backlight isn't working. Which of the following is the MOST likely cause of this issue?

• The laptop battery is failing and needs to be replaced.

• The wrong AC adapter is being used with the system.

• The LCD cutoff switch is stuck in the Off position.

• The laptop video adapter is malfunctioning.

You are troubleshooting a laptop system that uses a digitizer pad and stylus for user input. The user has complained that tapping the stylus on the digitizer pad taps about one inch to the right of where the taps actually occur. Which of the following actions would MOST likely fix this issue?

• Remove any scratches from the digitizer pad.

• Hold the stylus at an increased angle.

• Replace the stylus.

• Replace the digitizer pad.

• Recalibrate the digitizer pad.

Joe has been issued a company-owned tablet. He finds that the performance decreases after a few hours of use. After he power-cycles the tablet, performance returns, but the tablet begins to slow again after an hour of use. Which of the following is the BEST action to troubleshoot the problem?

• Disable wireless networking.

• Reset the tablet to factory defaults.

• Check the number of apps that are running.

• Replace the tablet battery.

Which of the following is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?

• Only use apps, such as email apps, that store data on the app provider's servers.

• Configure your device to remotely back up important data to the cloud.

• Don't put important information on your mobile device.

• Configure your device to back up important data to your personal computer.

Joe, a frequent visitor to a branch office, attempts to connect his tablet to the office wireless network, but is unable to connect to the internet, even though he has verified that the SSID and password are correct. Joe attempts to connect to a coworker's hotspot, but is still unable to connect to the internet. Which of the following is the MOST likely cause of this issue?

• Airplane Mode has been set on his tablet.

• The connection between the branch office router and internet service provider is down.

• MAC filtering has been enabled on the branch office wireless access point.

• Joe's tablet has been configured with full device encryption.