Product Questions: 764 Version: 24.2

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

• Removed all jewelry

• Completed an inventory of tools before use

• Practiced electrical fire safety

• Connected a proper ESD strap

Answer explanation

Connecting a proper ESD strap is crucial to prevent electrostatic discharge, which can damage sensitive components like the motherboard. This step is essential when handling electronic parts to ensure their safety.

A technician receives a ticket indicating the user cannot resolve external web pages. However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

• Default gateway

• Host address

• Name server

• Subnet mask

Answer explanation

The user can access specific IP addresses but not external web pages, indicating a routing issue. The technician needs to change the default gateway on the workstation to enable proper access to external networks.

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

• Full

• Differential

• Off-site

• Grandfather-father-son

Answer explanation

Differential backups only save changes made since the last full backup, reducing storage needs while ensuring recent files are protected. This method effectively mitigates ransomware risks without excessive storage use.

A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

• Scope of change

• Risk level

• Rollback plan

• End user acceptance

Answer explanation

The rollback plan should be updated to outline alternative actions if the implementation fails. This addresses the board's concern and demonstrates preparedness for potential issues.

A user is having phone issues after installing a new application that claims to optimize performance.

• The application is causing the phone issues.

• The phone has a hardware problem.

• The user needs to update the phone's software.

• The phone is not compatible with the application.

Answer explanation

The application is likely causing the phone issues since it was installed recently and claims to optimize performance, which can sometimes lead to conflicts or malfunctions.

The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

• Reset the phone to factory settings

• Uninstall the fraudulent application

• Increase the data plan limits

• Disable the mobile hotspot.

Answer explanation

The first step to mitigate high network utilization and security warnings is to uninstall the fraudulent application. This action directly addresses the source of the problem, preventing further issues.

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

• Remote wipe

• Anti-malware

• Device encryption

• Failed login restrictions

Answer explanation

Failed login restrictions limit the number of incorrect attempts to unlock the device, effectively preventing unauthorized access through random pattern attempts. This feature directly addresses the user's concern.

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

• Have the user provide a callback phone number to be added to the ticket

• Assign the ticket to the department's power user

• Register the ticket with a unique user identifier

• Provide the user with a unique ticket number that can be referenced on subsequent calls.

Answer explanation

Providing the user with a unique ticket number ensures that the ticket can be easily referenced in future communications, linking it directly to the correct user and their reported issue.

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

• Home

• Pro for Workstations

• Enterprise

• Pro

Answer explanation

Windows 10 Pro is the most cost-effective version that supports Remote Desktop. Home edition lacks this feature, while Pro for Workstations and Enterprise are more expensive and offer additional features not needed for basic remote access.

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

• Install and run Linux and the required application in a PaaS cloud environment

• Install and run Linux and the required application as a virtual machine installed under the Windows OS

• Use a swappable drive bay for the boot drive and install each OS with applications on its own drive. Swap the drives as needed

• Set up a dual boot system by selecting the option to install Linux alongside Windows

Answer explanation

Running Linux as a virtual machine under Windows allows for parallel execution of both Linux and Windows applications, maximizing efficiency while minimizing bandwidth usage, making it the best choice for the user's needs.