PKT W1 W30

PKT W1 W30

Professional Development

10 Qs

quiz-placeholder

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PKT W1 W30

PKT W1 W30

Assessment

Quiz

Financial Education

Professional Development

Easy

Created by

Dulce Gomez

Used 2+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. True or False. Based on the Firefly banner Color. If it shows a yellow color, it means that some information has been entered or derived, and we will need to populate it on the E Authentication screen."

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. Select the correct answer. what the following term means CIN:

Customer Increase Number

Client Identification Number

Customer Identification Number.

Commercial ID Number.

2 & 3 are correct

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. True or False. Regarding 3rd party Verification Request for Citi Client Services CSS

Citibank does not provide account-specific information to third parties. ID the client and obtain verbal consent to release the information.

Note: If a third-party calls and has authenticated the client through the Interactive Voice Response (IVR), the client will need to be authenticated through Eclipse to confirm accurate verification with the client before continuing to service the call.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  1. Select the Correct Answer. When we have a Police Officer, calling regarding information about client account which would be the correct 3rd party Verification request.

Calls From Law Enforcement Agencies

ACH Debit / Credit Confirmation: Third Party

Citibank Banking Card Servicing Policy

Merchant Address Verification for Debit Purchases


5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Citi has 2 types of consumer checking accounts.

Regular Checking & Interest Checking

Regular Checking & Access Checking

Access Checking & Money Market

Interest Checking & Access Checking

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For higher authentication, what is the correct hierarchy?

ATM PIN
OOB
Trusted
OTP
CVV
VERID
OBC

Trusted/ATM PIN
OOB
OTP
CVV
Verid
OBC

OBC
VERID
CVV
OTP
OOB
ATM PIN
Trusted

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the three relationship tiers available?

Citi Priority
Citigold
Citi Private Bank

Citipriority
Citibank blue
Citi Elevate

Citipriority
Citigold
Citi Private Client

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