True or False. Based on the Firefly banner Color. If it shows a yellow color, it means that some information has been entered or derived, and we will need to populate it on the E Authentication screen."

PKT W1 W30

Quiz
•
Financial Education
•
Professional Development
•
Easy

Dulce Gomez
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TRUE
FALSE
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the correct answer. what the following term means CIN:
Customer Increase Number
Client Identification Number
Customer Identification Number.
Commercial ID Number.
2 & 3 are correct
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False. Regarding 3rd party Verification Request for Citi Client Services CSS
Citibank does not provide account-specific information to third parties. ID the client and obtain verbal consent to release the information.
Note: If a third-party calls and has authenticated the client through the Interactive Voice Response (IVR), the client will need to be authenticated through Eclipse to confirm accurate verification with the client before continuing to service the call.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the Correct Answer. When we have a Police Officer, calling regarding information about client account which would be the correct 3rd party Verification request.
Calls From Law Enforcement Agencies
ACH Debit / Credit Confirmation: Third Party
Citibank Banking Card Servicing Policy
Merchant Address Verification for Debit Purchases
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Citi has 2 types of consumer checking accounts.
Regular Checking & Interest Checking
Regular Checking & Access Checking
Access Checking & Money Market
Interest Checking & Access Checking
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For higher authentication, what is the correct hierarchy?
ATM PIN
OOB
Trusted
OTP
CVV
VERID
OBC
Trusted/ATM PIN
OOB
OTP
CVV
Verid
OBC
OBC
VERID
CVV
OTP
OOB
ATM PIN
Trusted
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the three relationship tiers available?
Citi Priority
Citigold
Citi Private Bank
Citipriority
Citibank blue
Citi Elevate
Citipriority
Citigold
Citi Private Client
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