PKT W1 W30

1. True or False. Based on the Firefly banner Color. If it shows a yellow color, it means that some information has been entered or derived, and we will need to populate it on the E Authentication screen."

• TRUE

• FALSE

2. Select the correct answer. what the following term means CIN:

• Customer Increase Number

• Client Identification Number

• Customer Identification Number.

• Commercial ID Number.

• 2 & 3 are correct

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

3. True or False. Regarding 3^rd party Verification Request for Citi Client Services CSS

Citibank does not provide account-specific information to third parties. ID the client and obtain verbal consent to release the information.

Note: If a third-party calls and has authenticated the client through the Interactive Voice Response (IVR), the client will need to be authenticated through Eclipse to confirm accurate verification with the client before continuing to service the call.

• True

• False

4. Select the Correct Answer. When we have a Police Officer, calling regarding information about client account which would be the correct 3^rd party Verification request.

• Calls From Law Enforcement Agencies

• ACH Debit / Credit Confirmation: Third Party

• Citibank Banking Card Servicing Policy

• Merchant Address Verification for Debit Purchases

  
  

Citi has 2 types of consumer checking accounts.

• Regular Checking & Interest Checking

• Regular Checking & Access Checking

• Access Checking & Money Market

• Interest Checking & Access Checking

For higher authentication, what is the correct hierarchy?

• ATM PIN
  OOB
  Trusted
  OTP
  CVV
  VERID
  OBC

• Trusted/ATM PIN
  OOB
  OTP
  CVV
  Verid
  OBC

• OBC
  VERID
  CVV
  OTP
  OOB
  ATM PIN
  Trusted

What are the three relationship tiers available?

• Citi Priority
  Citigold
  Citi Private Bank

• Citipriority
  Citibank blue
  Citi Elevate

• Citipriority
  Citigold
  Citi Private Client

How many points are needed for primary authentication?

• 400

• 200

• 700

• 600

If on the system we have the name as: Maria Perez-Salomon, what is the correct answer for authentication purposes?

• Maria Salomon

• Maria Perez

• Maria Perez Salmon

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Citibank does not provide third parties with funds verification of checks drawn off of a Citibank North America (CBNA) Consumer or Business account.

• TRUE

• FALSE